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Shipping Policy

Last updated: August 10, 2026

This Shipping Policy explains how AuszLink (“we”, “us”, or “our”) processes, ships and delivers orders placed through auszlink.com.

By placing an order with AuszLink, you agree to the terms of this Shipping Policy together with our Terms of Service, Returns & Refund Policy and Privacy Policy.

We aim to process and deliver orders as efficiently as reasonably possible. Delivery times, shipping charges and service availability may vary depending on the destination, product availability, order size, courier service and other factors.

Order Processing

Once your order has been successfully placed, we will begin processing it for fulfilment.

Order processing may include:

Orders are generally processed on business days.

Orders placed on weekends, public holidays or outside normal operating hours may begin processing on the next available business day.

During periods of high demand, promotional campaigns, holidays or unforeseen circumstances, processing may take longer than usual.

Order Confirmation

After placing an order, you may receive an order confirmation by email or through another communication method made available by AuszLink.

The order confirmation may include:

Please review your order confirmation carefully and contact us promptly if any information is incorrect.

Shipping Destinations

AuszLink may ship to locations made available during checkout.

Shipping availability depends on:

If your delivery address is not supported, the website may prevent checkout or we may contact you regarding available alternatives.

Availability of shipping to a particular destination does not guarantee that every product can be delivered to that location.

Shipping Charges

Applicable shipping charges, where any, will normally be displayed during checkout before you complete your order.

Shipping charges may vary depending on factors including:

The final shipping charge shown during checkout forms part of the total amount payable for the order.

Where a free-shipping promotion is offered, additional terms, minimum purchase requirements or delivery-area restrictions may apply.

Delivery Estimates

Any delivery timeframe displayed on our website, during checkout, in an order confirmation, or otherwise communicated by AuszLink should be treated as an estimate unless expressly stated otherwise.

Delivery times may vary depending on:

We will make reasonable efforts to facilitate timely delivery, but we cannot guarantee an exact delivery date unless expressly confirmed.

Tracking Information

Where tracking is available, tracking information may be provided after your order has been dispatched.

This may include:

Please allow sufficient time after dispatch for the courier’s tracking system to update.

Some shipping methods or locations may not provide real-time tracking.

Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please ensure that the following details are correct:

AuszLink is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will try to update the address if the order has not yet been dispatched.

Once an order has been handed to the courier, changing the delivery address may not be possible.

Failed Delivery Attempts

Courier providers may attempt delivery according to their own procedures.

If a delivery cannot be completed because:

the shipment may be held, returned, rescheduled or otherwise handled according to the courier’s procedures.

Additional shipping charges may apply if an order must be resent because of incorrect information or circumstances attributable to the customer.

Cash on Delivery Orders

Where Cash on Delivery (COD) is available, customers may choose this payment method during checkout.

COD availability may depend on:

We reserve the right to contact the customer to verify a COD order before dispatch.

AuszLink may decline or cancel a COD order where we reasonably believe verification is required and cannot be completed, or where COD service is unavailable for the relevant location.

Payment for a COD order must be made according to the payment methods supported by the delivery provider at the time of delivery.

Prepaid Orders

Prepaid orders may be processed through payment gateways enabled on the AuszLink website, including credit card, debit card or other supported electronic payment methods.

An order may not proceed to fulfilment until payment has been successfully authorised or confirmed.

If a payment fails but an amount appears to have been deducted, please contact us with the transaction information so that we can investigate the payment status.

Split Shipments

In some circumstances, an order containing multiple products may be shipped in more than one package.

This may happen because of:

Where this occurs, individual packages may arrive on different dates.

Additional shipping charges will not normally be imposed solely because we choose to split an order after checkout unless otherwise agreed with you.

Delayed Shipments

Shipping delays can occasionally occur.

Possible reasons include:

If your order appears significantly delayed, please contact us and provide your order number.

We will make reasonable efforts to assist with tracking the shipment and obtaining information from the applicable courier provider.

Lost Shipments

If tracking information suggests that an order may have been lost in transit, please contact us.

We may need to investigate the shipment with the courier before providing a replacement, refund or other resolution.

The appropriate resolution will depend on the circumstances of the shipment and applicable consumer rights.

Damaged Packages

If your parcel arrives visibly damaged, please inspect the contents as soon as reasonably possible.

If a product has been damaged during shipping, please contact us and provide:

Please refer to our Returns & Refund Policy for further information regarding damaged, defective or incorrect products.

Incorrect or Missing Products

If you receive:

please contact us promptly with your order number and relevant details.

We will review the issue and provide an appropriate resolution.

Refused Deliveries

If a customer refuses delivery without a valid reason relating to damaged, incorrect or defective goods, the parcel may be returned to AuszLink.

Where permitted by applicable law, additional shipping or return-to-origin costs attributable to an unjustified refusal may be deducted from any applicable refund.

Nothing in this section limits any rights you may have under applicable consumer-protection law regarding defective, damaged, incorrect or otherwise non-conforming goods.

International Shipping

Where international shipping is offered, additional conditions may apply.

International shipments may be subject to:

Unless otherwise stated during checkout, customers may be responsible for applicable customs duties, import taxes or other government charges imposed by the destination country.

International shipping availability may change depending on courier coverage and applicable legal or operational restrictions.

Product Availability

All orders are subject to product availability.

Although we attempt to keep inventory information accurate, situations may arise where a product becomes unavailable after an order has been placed.

If we cannot fulfil an ordered product, we may:

We will communicate with you where action is required.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We may be able to cancel the order if it has not yet been processed or dispatched.

Once an order has been handed over to a courier or shipping provider, cancellation may no longer be possible.

Any applicable refund will be processed in accordance with our Returns & Refund Policy.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to:

The latest version will be published on this page with an updated “Last updated” date.

Contact

If you have any questions about shipping, delivery or an existing order, please contact us:

AuszLink

Email: info@auszlink.com

Phone: +61 8 7093 7278

Website: auszlink.com