Returns & Refund Policy

Last updated: August 10, 2026

At AuszLink, we want customers to receive products in good condition and as described.

This Returns & Refund Policy explains the circumstances in which you may request a return, replacement, refund or cancellation for products purchased through auszlink.com.

Because many AuszLink products are food, grocery and consumable products, certain restrictions may apply to returns for hygiene, food-safety and quality-control reasons.

Nothing in this policy is intended to limit any consumer rights or remedies that cannot lawfully be excluded under applicable law.

Returns

If you experience an issue with an order, please contact us as soon as reasonably possible after receiving it.

A return, replacement or refund may be considered where:

• The product arrived damaged
• The product is defective
• You received the wrong product
• You received an incorrect quantity
• An item is missing from your order
• The product has expired when delivered
• The product is unsafe or unsuitable for consumption when delivered
• The product materially differs from what was ordered
• The package or product was materially damaged during delivery
• Another issue exists for which a remedy is required under applicable consumer law

Please contact us before returning any item.

Unauthorised returns may be difficult for us to identify or process.

Food and Consumable Products

Because AuszLink sells food and consumable products, we generally cannot accept returns merely because a customer changes their mind after delivery, particularly where the product has been:

• Opened
• Used
• Consumed
• Partially consumed
• Unsealed
• Improperly stored after delivery
• Damaged after delivery by the customer

This restriction exists because returned food products may no longer be suitable for resale due to hygiene, safety and quality considerations.

However, this does not prevent you from contacting us where a product was delivered:

• Damaged
• Defective
• Incorrect
• Expired
• Contaminated
• Unsafe
• Materially different from its description
• Otherwise non-compliant with applicable consumer requirements

Reporting a Problem

If you receive a damaged, defective, incorrect or otherwise problematic product, please contact us promptly.

Where reasonably possible, contact us within 48 hours of delivery so that we can investigate the issue while delivery and shipment information is readily available.

When contacting us, please provide:

• Your full name
• Order number
• Product name
• Description of the problem
• Photographs of the affected product
• Photographs of the product packaging
• Photographs of the outer delivery packaging where relevant
• Any other information reasonably necessary to investigate the issue

Providing photographs may help us verify damage, incorrect products, packaging issues or other problems without requiring you to immediately return the product.

Failure to contact us within 48 hours does not automatically remove any rights that you may have under applicable law.

Eligibility for Return

Where a physical return is appropriate, products should generally be:

• Unused
• Unopened
• In their original packaging
• In substantially the same condition in which they were received

However, these requirements may not apply where opening the product was reasonably necessary to discover a defect, quality problem or incorrect product.

We will assess each request according to the circumstances.

Non-Returnable Items

Subject to applicable consumer law, we may generally decline change-of-mind returns for:

• Opened food products
• Partially consumed food products
• Products that have been used
• Products damaged after delivery due to customer handling
• Products stored contrary to the stated storage instructions
• Products returned without sufficient order information
• Products purchased from another retailer or seller
• Products that cannot reasonably be resold for hygiene or safety reasons

This does not affect claims relating to defective, damaged, incorrect, unsafe or otherwise non-conforming goods.

Damaged Products

If your product arrives damaged, please contact us as soon as reasonably possible.

Where available, provide photographs showing:

• The damaged product
• Product packaging
• Outer shipping packaging
• Shipping label

Depending on the circumstances, we may offer an appropriate remedy such as:

• Replacement
• Refund
• Partial refund
• Another reasonable resolution

We may need to investigate damage with the shipping or courier provider before completing the claim.

Incorrect Products

If you receive a product different from what you ordered, please contact us with your order number and photographs of the product received.

Where the error is confirmed, we may arrange an appropriate remedy, which may include:

• Sending the correct product
• Arranging return of the incorrect product
• Providing a refund
• Providing another agreed solution

Where the mistake was caused by AuszLink, you will not normally be required to bear reasonable return-shipping costs associated solely with correcting our error.

Missing Products

If an item shown in your order confirmation is missing from your delivery, please contact us.

Before contacting us, please check:

• All packaging
• Whether the order was sent in multiple shipments
• Any shipping or tracking notifications you received

If we confirm that an item was omitted, we may arrange for it to be sent separately or provide an appropriate refund or other resolution.

Expired or Unsuitable Products

If you believe a product was already expired, spoiled, contaminated or otherwise unsuitable for consumption when delivered, do not continue consuming it.

Please retain:

• The product
• Packaging
• Batch information where visible
• Best-before or expiry information
• Photographs

Contact us promptly so that we can investigate.

Depending on the circumstances, we may arrange a replacement, refund or other appropriate resolution.

Replacements

Where a replacement is approved, we will make reasonable efforts to provide the same product.

If the original product is unavailable, we may contact you regarding:

• A suitable alternative
• Store credit where you agree
• A refund

We will not substitute a materially different product without your agreement.

Refunds

If your refund request is approved, we will initiate the refund using an appropriate method.

Where possible, prepaid orders will generally be refunded to the original payment method.

For example, payments made by:

• Credit card
• Debit card
• Stripe
• Razorpay where enabled
• Another online payment provider

may be returned through the original payment channel where technically available.

The time taken for the refunded amount to appear in your account may depend on your:

• Bank
• Card issuer
• Payment provider
• Payment method

Processing times after AuszLink initiates a refund are partly outside our control.

Cash on Delivery Refunds

If an eligible refund relates to a Cash on Delivery (COD) order, there may be no original electronic payment transaction through which the refund can be reversed.

In such cases, we may request appropriate information to process the approved refund through another method, such as:

• Bank transfer
• UPI
• Another mutually agreed electronic payment method

Only provide payment information through a communication channel authorised by AuszLink.

We will not ask you to provide your banking password, card PIN, OTP or other confidential authentication credentials.

Partial Refunds

In certain circumstances, a partial refund may be appropriate.

Examples may include situations where:

• Only part of an order is affected
• One item from a multi-item order is unavailable
• A reasonable partial remedy is agreed with the customer

We will communicate the proposed resolution before processing a partial refund where appropriate.

Shipping Charges and Refunds

Where a return or refund arises because AuszLink supplied a product that was damaged, defective, incorrect or otherwise non-compliant, applicable shipping charges may also be addressed as part of the resolution where required.

Original delivery charges may not necessarily be refundable for voluntary change-of-mind requests where no fault exists with the product, subject to applicable law.

Return Shipping Costs

Where AuszLink requests the physical return of a product because:

• We supplied the wrong item
• The product was defective
• The product arrived damaged
• Another issue attributable to AuszLink occurred

we will provide reasonable instructions regarding the return process.

Customers should not independently incur significant return-shipping expenses without contacting us first.

For approved voluntary returns that are not caused by an AuszLink error, applicable return-shipping costs may be the customer’s responsibility where permitted by law.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may be possible if your order:

• Has not yet been processed
• Has not been packed
• Has not been dispatched

Once an order has been dispatched, cancellation may no longer be possible.

In such circumstances, any available return or refund options will be considered under this policy after delivery.

Cancellation by AuszLink

In certain circumstances, we may need to cancel an order.

Reasons may include:

• Product unavailable
• Incorrect inventory information
• Payment failure
• Invalid delivery information
• Unsupported shipping location
• Suspected fraudulent activity
• Significant pricing or technical error
• Legal or regulatory restrictions
• Other circumstances preventing fulfilment

If we cancel an order that has already been successfully prepaid, we will initiate an applicable refund.

Failed Payments

If a payment fails, your order may not be successfully created or confirmed.

If you believe funds were deducted despite a failed transaction, contact us with:

• Your name
• Order number, if available
• Transaction reference
• Payment amount
• Date of transaction
• Payment method

We will review the available payment records and assist with identifying the transaction status.

Duplicate Payments

If you believe you have been charged more than once for the same order, contact us promptly.

Please provide:

• Order number
• Transaction references
• Amounts charged
• Relevant payment information excluding confidential credentials

If a duplicate payment is confirmed, we will initiate an appropriate refund.

Refund Processing Time

After AuszLink approves and initiates a refund, the time required for the funds to appear in your account depends on the bank or payment provider involved.

We will make reasonable efforts to initiate approved refunds promptly.

If you have received confirmation that a refund has been initiated but have not received the funds after a reasonable period, contact your bank or payment provider and then contact us if further assistance is required.

Promotional and Discounted Products

Products purchased during:

• Sales
• Promotional campaigns
• Discount offers
• Coupon campaigns

remain eligible for remedies where required by applicable law.

A discounted price does not remove your rights regarding products that are damaged, defective, incorrect or otherwise non-conforming.

However, voluntary change-of-mind returns may remain subject to the conditions stated in this policy.

Gifts

Where a product was purchased as a gift, any refund will generally be processed in relation to the original order and payment method.

We may need information from the original purchaser before processing certain refunds.

Refused Deliveries

If you refuse delivery because the parcel appears substantially damaged, please contact us promptly.

If delivery is refused for reasons unrelated to a problem with the product or fulfilment, additional shipping or return-to-origin costs may apply where permitted by applicable law.

Return-to-Origin Orders

An order may be returned to us by the courier if:

• Delivery is repeatedly unsuccessful
• The recipient cannot be contacted
• The delivery address is incorrect
• The customer refuses delivery
• The package remains unclaimed

If a prepaid order is returned to us, we may contact you regarding:

• Redelivery
• Address correction
• Cancellation
• Refund

Where permitted, reasonable delivery or return-to-origin charges attributable to incorrect information or an unjustified refusal may be considered when determining the refund.

Exchanges

Where available, an exchange may be offered for:

• Incorrect products
• Damaged products
• Defective products

Because AuszLink primarily sells food and consumable products, general exchanges for change of mind may not be available.

Exchange availability is subject to stock.

If a replacement product is unavailable, we may offer an appropriate refund instead.

Refund Abuse and Fraud

We reserve the right to investigate refund, replacement or return requests where there are reasonable indications of:

• Fraud
• False claims
• Manipulated evidence
• Repeated misuse
• Abuse of the returns process

We may decline fraudulent claims and take reasonable action to protect AuszLink and its customers.

This provision will not be used to deny legitimate consumer claims.

Your Consumer Rights

Nothing in this Returns & Refund Policy is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded.

Depending on the circumstances and applicable law, consumers may have remedies relating to defective or otherwise non-conforming goods. India’s National Consumer Helpline describes remedies available through Consumer Commissions as including removal of defects, replacement and refund of the price paid.

Where this policy conflicts with a mandatory consumer right, the applicable legal requirement will prevail.

Complaints and Disputes

If you are dissatisfied with how a return, replacement or refund request has been handled, please contact us first so that we can review the issue.

We will make reasonable efforts to resolve legitimate customer concerns.

Customers may also have access to statutory consumer-grievance mechanisms. The Government of India’s National Consumer Helpline provides channels through which consumers can register grievances.

Changes to This Policy

We may update this Returns & Refund Policy from time to time to reflect changes to:

• Products
• Business operations
• Shipping processes
• Payment methods
• Website functionality
• Applicable legal or regulatory requirements

The current version will be published on this page with the revised “Last updated” date.

Contact Us

For questions, cancellations, returns, refunds, replacements or order-related issues, please contact:

AuszLink

Email: info@auszlink.com

Phone: +61 8 7093 7278

Website: auszlink.com