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Terms of Service

Last updated: August 10, 2026

Welcome to AuszLink.

These Terms of Service (“Terms”) govern your access to and use of auszlink.com and any products, features, services or functionality made available through the website (collectively, the “Services”).

Throughout these Terms, the terms “AuszLink,” “we,” “us,” and “our” refer to AuszLink. The terms “you” and “your” refer to any visitor, customer, account holder or other person using our Services.

By accessing our website, creating an account, placing an order or otherwise using our Services, you agree to these Terms together with our:

If you do not agree with these Terms, please do not use the Services.

Changes to These Terms

We may update these Terms from time to time to reflect changes to:

The revised Terms will be published on this page with an updated “Last updated” date.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

Eligibility to Use the Services

By using our Services, you confirm that you are legally capable of entering into a binding agreement or are using the Services under the supervision and authority of a parent, guardian or other person legally authorised to act on your behalf.

You agree to use our website only for lawful purposes and in accordance with these Terms.

Our Online Store

AuszLink operates an online store through which customers may browse and purchase available products.

Product availability, specifications, packaging, pricing and other information may change from time to time.

We reserve the right to:

Any such changes will not affect rights that have already arisen under applicable law in relation to an existing confirmed order.

Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredient information, quantities, sizes and other product details displayed on our website are accurate.

However:

Customers should review the actual product packaging, ingredient information, storage instructions and other labels supplied with the product before use.

If you have a specific dietary requirement, allergy or sensitivity, please review the product information carefully before purchasing or consuming the product.

If you require additional information, please contact us before placing your order.

Food Products and Allergies

AuszLink sells food and food-related products.

Customers are responsible for reviewing:

Where allergen or ingredient information is provided on the product packaging, the information on the actual packaging should be reviewed before consumption.

If you have a serious allergy or medical dietary requirement, please contact us before purchasing if you require clarification regarding a product.

Nothing on our website should be interpreted as medical or nutritional advice.

Prices

Product prices displayed on our website are shown in the currency configured for the store unless otherwise indicated.

Prices may change from time to time.

The price applicable to your order will normally be the price displayed during checkout when the order is placed.

Prices may include or exclude applicable taxes depending on the product, location and tax settings of the store.

Any applicable:

will generally be displayed during checkout before you submit your order.

Pricing Errors

We make reasonable efforts to ensure that prices displayed on our website are accurate.

However, errors may occasionally occur.

If a product has been listed at an obviously incorrect price because of a technical, typographical or administrative error, we may contact you before fulfilment.

Where permitted by applicable law, we may offer you the option to:

We will not use pricing-error provisions to avoid legitimate consumer rights or engage in unfair trade practices.

Orders

Placing products in your cart does not reserve those products.

An order is submitted when you complete the checkout process and place the order.

After placing an order, you may receive an order confirmation containing information such as:

Receipt of an automated order acknowledgement does not necessarily mean that an order has been dispatched.

Orders remain subject to:

Acceptance or Cancellation of Orders

We may decline, cancel or limit an order where reasonably necessary, including where:

If we cancel a prepaid order after receiving payment, we will initiate an applicable refund in accordance with our Returns & Refund Policy and applicable law.

Order Quantities

We may impose reasonable quantity limits on particular products or orders.

This may be necessary because of:

If an order exceeds an applicable limit, we may contact you or adjust or cancel the affected portion of the order where legally permitted.

Customer Information

You agree to provide accurate, complete and current information when placing an order or creating an account.

This may include:

You are responsible for reviewing your information before placing an order.

AuszLink is not responsible for delays arising solely from incorrect or incomplete information supplied by the customer, subject to applicable consumer law.

If you discover an error after placing an order, please contact us as soon as possible.

Customer Accounts

Where customer-account functionality is available, you may create an account to access certain features.

You are responsible for:

You should contact us if you believe your account has been compromised.

We may suspend or restrict access to an account where reasonably necessary to protect security, prevent fraud or investigate misuse.

Payment Methods

Available payment methods may be displayed during checkout.

These may include:

Availability may vary depending on:

Credit and Debit Card Payments

Card transactions may be processed by third-party payment providers.

AuszLink does not intentionally store complete card numbers where payment details are submitted directly to the payment gateway.

Your transaction may be subject to additional terms, fraud controls and security procedures imposed by the relevant payment provider or financial institution.

An order may not be considered paid until the applicable payment has been successfully authorised or confirmed.

Cash on Delivery

Where Cash on Delivery (COD) is offered, you may select it during checkout.

COD may not be available for every:

We may contact customers to verify certain COD orders before dispatch.

Where reasonable fraud-prevention or operational concerns arise, we may decline a COD order if verification cannot be completed.

Payment must be provided according to the methods accepted by the courier or delivery provider at the time of delivery.

Failed Payments

If your payment is declined, interrupted or otherwise unsuccessful, your order may remain unpaid or may not proceed to fulfilment.

If an amount appears to have been deducted despite a failed order, please contact us with:

We will review available transaction records and assist with determining the payment status.

Bank or payment-provider processing times may apply.

Promotions and Discount Codes

AuszLink may occasionally provide:

Such promotions may be subject to specific terms including:

Unless otherwise stated, promotional codes generally cannot be exchanged for cash.

We reserve the right to withdraw or modify promotions before an order is placed, subject to applicable law.

Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Customers are responsible for providing accurate delivery information.

Delivery estimates are not guarantees unless expressly stated otherwise.

Courier delays, weather conditions, public holidays, remote locations and events beyond our reasonable control may affect delivery times.

Please review our Shipping Policy for complete details.

Risk of Loss and Delivery

Responsibility for products will be determined in accordance with applicable law and the circumstances of delivery.

Customers should notify us promptly if:

We may need to investigate with the relevant courier or fulfilment provider.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We may be able to cancel an order before it has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Any refund relating to an approved cancellation will be handled in accordance with our Returns & Refund Policy.

Returns and Refunds

Returns, replacements, cancellations and refunds are governed by our Returns & Refund Policy.

Because AuszLink sells food and consumable products, certain products may not be returnable solely because of a change of mind once opened or delivered.

However, nothing in these Terms limits rights that cannot lawfully be excluded, including rights relating to goods that are:

Indian consumer law recognises rights including the right to safety and the right to be informed about quality, quantity, purity, standard and price.

Intellectual Property

Unless otherwise stated, content made available through the AuszLink website may be owned by, licensed to or otherwise lawfully used by AuszLink.

This may include:

You may access the website for personal, non-commercial shopping and informational purposes.

You may not reproduce, distribute, modify, republish, commercially exploit or create derivative works from our protected content without appropriate permission, except where permitted by law.

User Reviews and Submitted Content

Where our website allows you to submit reviews, comments, photographs or other content, you agree that the content you submit:

We may moderate or remove submitted content where reasonably necessary to enforce these Terms or comply with applicable law.

Prohibited Uses

You must not use the Site or Services to:

We may restrict access to the Services where we reasonably believe these Terms have been violated.

Third-Party Services

Our Services may depend on or integrate with third-party services such as:

Third-party services are governed by their own terms, policies and operating procedures.

We are not responsible for third-party services beyond obligations imposed on us by applicable law.

Third-Party Links

Our website may contain links to third-party websites.

Such links are provided for convenience or informational purposes.

We do not control third-party websites and are not responsible for their:

You should review the applicable terms and privacy policies before using a third-party service.

Website Availability

We aim to keep the AuszLink website available and functional.

However, the Site may occasionally be interrupted because of:

We do not guarantee uninterrupted or error-free access to the website.

Accuracy of Website Information

We aim to maintain accurate website information.

However, occasional:

may occur.

Where an error materially affects an order, we will seek to address it reasonably and in accordance with applicable consumer law.

Disclaimer

To the fullest extent permitted by applicable law, our website and Services are provided on an “as available” basis.

We do not guarantee that:

However, nothing in these Terms excludes any warranty, guarantee, remedy or consumer right that cannot lawfully be excluded or limited.

Limitation of Liability

To the maximum extent permitted by applicable law, AuszLink will not be liable for indirect, incidental, special or consequential losses arising solely from the use or inability to use the website where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, these Terms do not limit mandatory consumer rights under applicable consumer-protection legislation.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of the Services or material violation of these Terms.

This provision does not require a consumer to indemnify AuszLink for losses caused by AuszLink’s own unlawful conduct or breach of mandatory legal obligations.

Force Majeure

AuszLink will not be responsible for delays or failures caused by events beyond our reasonable control, subject to applicable law.

Such events may include:

We will make reasonable efforts to minimise the impact of such circumstances.

Termination

We may suspend or terminate access to the Services where reasonably necessary because of:

Termination does not eliminate rights or obligations that arose before termination.

Severability

If any provision of these Terms is determined to be invalid, illegal or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where possible.

The remaining provisions will continue in effect.

Waiver

If AuszLink does not immediately enforce a provision of these Terms, that does not mean we permanently waive our right to enforce it later.

Entire Agreement

These Terms, together with the policies referenced within them, form the general agreement governing your use of our Services, subject to any additional terms that may apply to specific products, promotions or transactions.

Governing Law and Disputes

These Terms will be governed by applicable laws relevant to AuszLink’s operations and the transaction.

Where the transaction is subject to Indian consumer law, nothing in these Terms restricts any mandatory rights or remedies available under the Consumer Protection Act, 2019, the applicable Consumer Protection (E-Commerce) Rules, or other applicable legislation. The Department of Consumer Affairs lists the Consumer Protection (E-Commerce) Rules, 2020 and subsequent amendment among India’s current consumer-protection rules.

Before commencing formal proceedings, customers are encouraged to contact us so that we can attempt to resolve the issue directly.

Nothing in these Terms prevents a consumer from approaching an appropriate consumer forum, regulatory authority or other body where permitted by applicable law.

Contact Information

Questions regarding these Terms of Service may be directed to:

AuszLink

Email: info@auszlink.com

Phone: +61 8 7093 7278