Last updated: August 10, 2026
This Privacy Policy describes how AuszLink (the “Site”, “we”, “us”, or “our”) collects, uses, stores and discloses your personal information when you visit our website, use our services, make a purchase from auszlink.com, create an account, contact us, or otherwise communicate with us regarding the Site (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, account holder, or another individual whose information we collect in connection with the Services.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge the practices described in this Privacy Policy. Where consent is required under applicable law, we will request such consent separately where necessary.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our business practices, website functionality, technologies, service providers, legal requirements, or regulatory obligations.
When changes are made, we will publish the revised Privacy Policy on this page and update the “Last updated” date.
Where required by applicable law, we may also provide additional notice or obtain consent before material changes take effect.
How We Collect and Use Your Personal Information
To provide and improve our Services, we may collect personal information about you from several sources.
The information we collect depends on how you interact with AuszLink and may include information provided directly by you, information collected automatically through your use of our website, and information received from third-party service providers.
In addition to the specific uses described below, we may use information collected about you to:
- Communicate with you
- Process and fulfil your orders
- Provide and improve our Services
- Process payments
- Arrange shipping and delivery
- Provide customer support
- Prevent fraud and unauthorised activity
- Maintain the security of our website
- Comply with applicable legal obligations
- Enforce our applicable terms and policies
- Protect the rights of AuszLink, our customers and others
What Personal Information We Collect
When we use the term “personal information”, we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you.
The types of information we collect depend on how you interact with our Site and Services.
Information We Collect Directly from You
Information you provide directly to us may include:
- Contact information, including your name, email address, telephone number and postal address.
- Order information, including your name, billing address, shipping address, products ordered, order value, payment confirmation, email address and telephone number.
- Account information, including your username, password and other information used to create and secure your customer account where account functionality is enabled.
- Shopping information, including products you view, add to your cart, purchase, review or save using available website functionality.
- Payment-related information, including payment method, transaction status and payment confirmation.
- Customer support information, including information you choose to provide when contacting us about orders, products, deliveries, returns, refunds, complaints or other enquiries.
- Reviews and feedback that you voluntarily provide through our Site or other communication channels.
- Any other information that you voluntarily provide when interacting with AuszLink.
Certain features of our Services may require you to provide specific information.
You may choose not to provide this information; however, doing so may prevent us from processing your order or providing certain features or Services.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with our Services, referred to as “Usage Data.”
We may use cookies, server logs, pixels and similar technologies to collect this information.
Usage Data may include:
- IP address
- Browser type and version
- Device information
- Operating system
- Network information
- Referring website
- Pages viewed
- Products viewed
- Shopping-cart activity
- Checkout activity
- Approximate location derived from technical information
- Date and time of visits
- Website performance information
- Diagnostic information
- Other information regarding your interaction with our Services
We may use this information to operate our website, improve performance, understand how visitors use our Services, diagnose technical issues, prevent misuse and improve the overall customer experience.
Information We Obtain from Third Parties
We may obtain information about you from third parties that help us operate our Site, process transactions, fulfil orders and provide our Services.
These parties may include:
- Website hosting and infrastructure providers
- WordPress and WooCommerce-related technologies
- Payment processors and payment gateways
- Shipping and courier companies
- Order fulfilment providers
- Email and communication providers
- Website security providers
- Analytics providers
- Customer-support providers
- Marketing and advertising providers where enabled
- Other vendors and service providers acting on our behalf
When you make a payment through our Site, your payment may be processed by a third-party payment provider such as Stripe, Razorpay, or another payment gateway enabled on our website.
These providers may process information necessary to complete the transaction, including billing information, transaction value, payment method and payment confirmation.
AuszLink does not intentionally store complete credit or debit card numbers on its website where payment information is processed directly by a third-party payment provider.
Where you choose Cash on Delivery, we may retain information relating to the order, delivery and payment status as necessary to fulfil and administer the transaction.
Any information received from third parties will be handled in accordance with this Privacy Policy and applicable law.
How We Use Your Personal Information
Providing Products and Services
We may use your personal information to provide our Services and fulfil our obligations to you, including to:
- Process orders
- Process or verify payments
- Confirm purchases
- Arrange packing and fulfilment
- Arrange shipping and delivery
- Send order confirmations
- Send shipping and delivery updates
- Manage customer accounts
- Provide customer support
- Process returns
- Process refunds
- Process cancellations
- Handle complaints
- Maintain transaction records
- Respond to product enquiries
- Provide other functionality associated with your account or purchase
Marketing and Advertising
Where permitted by applicable law or where you have provided the required consent, we may use your personal information for marketing and promotional purposes.
This may include:
- Sending promotional emails
- Sending information about new products
- Sending promotional offers or discounts
- Informing you about AuszLink news or updates
- Personalising marketing content
- Measuring the effectiveness of promotional campaigns
You may opt out of promotional communications at any time by using an available unsubscribe option or by contacting us.
If you opt out of marketing communications, we may still send you non-promotional communications relating to your orders, payments, deliveries, account, security or customer-support enquiries.
Security and Fraud Prevention
We may use your personal information to detect, investigate, prevent or respond to:
- Fraudulent transactions
- Suspicious orders
- Unauthorised account access
- Security threats
- Misuse of our website
- Illegal or malicious activity
If you create an account with AuszLink, you are responsible for maintaining the confidentiality of your account credentials.
You should not share your password or other account-access information with others.
If you believe your account has been compromised, please contact us promptly.
Communicating With You and Improving Our Services
We may use personal information to:
- Respond to customer enquiries
- Resolve problems
- Provide customer support
- Request feedback
- Improve website functionality
- Improve products and Services
- Diagnose technical problems
- Maintain our relationship with customers
- Understand how customers interact with AuszLink
Cookies
Like many websites, AuszLink may use Cookies and similar technologies.
Cookies are small files or pieces of information stored on your device that help websites function and remember information about your visit.
We may use Cookies to:
- Maintain your shopping cart
- Remember website preferences
- Enable checkout functionality
- Maintain customer sessions
- Support customer-account functionality
- Improve website performance
- Maintain website security
- Analyse website usage
- Understand customer interactions
- Support marketing or advertising technologies where enabled
Some Cookies may be essential for the Site to function correctly.
Other Cookies may be used for analytics, preferences or marketing purposes where enabled.
Most browsers automatically accept Cookies by default, but you may be able to configure your browser to remove, reject or restrict Cookies.
Please note that blocking or deleting essential Cookies may negatively affect your experience and may prevent certain functionality, including shopping-cart, login or checkout features, from working correctly.
Where applicable law requires consent for non-essential Cookies or similar technologies, we may request such consent through an appropriate website mechanism.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties where reasonably necessary to operate our business, provide our Services, fulfil orders, process transactions or comply with legal obligations.
Such circumstances may include disclosure to:
- Payment processors and payment gateways
- Shipping and courier providers
- Fulfilment partners
- Website hosting providers
- IT and security providers
- Cloud-storage providers
- Customer-support providers
- Analytics providers
- Email and communication providers
- Marketing and advertising providers where applicable
- Professional advisers
- Business service providers
- Government authorities
- Regulatory authorities
- Law-enforcement authorities
- Courts or other authorised bodies where disclosure is legally required
We may also disclose information where you direct us, request us or otherwise consent to the disclosure.
We may disclose information where reasonably necessary to:
- Process your payment
- Ship your products
- Fulfil your order
- Prevent fraud
- Enforce our terms or policies
- Protect our legal rights
- Protect the safety or rights of customers or others
- Respond to valid legal requests
If AuszLink becomes involved in a merger, acquisition, sale, restructuring, financing or similar business transaction, personal information may be transferred or disclosed where reasonably necessary in connection with that transaction.
We do not sell personal information as part of our ordinary business operations.
Third-Party Websites and Links
Our Site may contain links to websites, services, applications or online platforms operated by third parties.
If you follow a link to a third-party website, you should review that third party’s privacy policy, security practices and terms and conditions.
AuszLink does not control and is not responsible for the privacy, security, availability or content of third-party websites or services.
Information that you provide directly to a third party will be handled according to that third party’s policies and practices.
The inclusion of a link on our Site does not automatically constitute an endorsement of the third party, its services or its practices.
Children’s Data
Our Services are intended for general consumers and are not specifically designed or directed toward children.
We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent would be required under applicable law.
If you are a parent or lawful guardian and believe that a child has provided personal information to AuszLink without appropriate authorisation, please contact us using the information below.
Where appropriate, we will review the request and take reasonable steps to delete or otherwise address the information in accordance with applicable requirements.
Security and Retention of Your Information
We use reasonable administrative, technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Unauthorised disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no method of transmission over the internet and no electronic storage system can be guaranteed to be completely secure.
You should avoid sending highly sensitive or confidential information through insecure communication channels.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on factors including whether we need the information to:
- Process or maintain records of your orders
- Maintain your customer account
- Provide customer support
- Resolve disputes
- Process refunds
- Prevent fraud
- Maintain accounting records
- Maintain tax records
- Comply with applicable legal obligations
- Enforce our contracts, policies and terms
- Protect our legal interests
When personal information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it, subject to applicable legal and operational requirements.
Your Rights
Depending on where you live and the laws applicable to your personal information, you may have certain rights regarding the information we maintain about you.
These rights may include:
Right to Access
You may have the right to request information about the personal information that we hold or process about you.
Right to Correction
You may have the right to request correction of personal information that is inaccurate, incomplete or outdated.
Right to Update Information
You may request that certain personal information maintained by us be updated where appropriate.
Right to Erasure
You may have the right to request deletion of certain personal information where retention is no longer required, subject to any legal, contractual or legitimate retention requirements.
Withdrawal of Consent
Where we rely on your consent to process personal information, you may have the right to withdraw that consent.
Withdrawal of consent will not necessarily affect processing that occurred before the withdrawal.
Grievance Redressal
You may contact us if you have concerns regarding our handling of your personal information.
Managing Communication Preferences
You may unsubscribe from promotional emails or marketing communications using the unsubscribe mechanism provided in those communications or by contacting us.
If you unsubscribe from marketing communications, we may still contact you with essential non-promotional messages, including messages about:
- Your account
- Your order
- Payment status
- Delivery
- Returns
- Refunds
- Customer-service matters
- Security issues
Verification of Requests
Before responding to a request concerning personal information, we may ask you to provide sufficient information to verify your identity.
Where permitted by applicable law, certain rights may be subject to limitations or exceptions.
We will seek to respond to valid requests within the timeframe required by applicable law.
Complaints
If you have concerns or complaints regarding the way AuszLink collects, uses, stores, protects or discloses your personal information, please contact us using the details below.
We will review privacy-related complaints and seek to resolve them appropriately.
If you are not satisfied with our response, you may have the right under applicable law to pursue your complaint through an appropriate regulatory or data-protection authority.
International Users
AuszLink may use third-party service providers whose systems, personnel or infrastructure are located in countries other than the country in which you live.
As a result, personal information may in certain circumstances be:
- Transferred internationally
- Stored outside your country
- Processed outside your country
Where international processing or transfers occur, we will seek to handle personal information in accordance with applicable data-protection requirements.
The privacy and data-protection laws of another country may differ from those that apply in your country of residence.
Contact
If you have any questions about this Privacy Policy, AuszLink’s privacy practices, or would like to exercise a privacy-related right available to you, please contact us:
AuszLink
Email: info@auszlink.com
Phone: +61 8 7093 7278
Website: auszlink.com